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Contact Information

Welcome to Nevav. We are committed to providing exceptional customer service and ensuring transparency across all our business operations. For any inquiries regarding our products, orders, shipping, or returns, please do not hesitate to contact our dedicated support team.

Customer Support Operating Hours

Our dedicated support infrastructure is responsive during the following operational windows (Standard Australian Eastern Time / AEST):

• Monday to Friday: 9:00 AM – 5:00 PM
• Saturday and Sunday: Closed (Inquiries received during weekends will be prioritized on the next business day)

We guarantee a response time within 24 to 48 business hours for all email correspondences. Please note that when contacting us regarding an existing order, including your full name, email address used at checkout, and order number (#NEVAV-XXXX) will significantly accelerate the resolution process.

GMC Verification and Compliance Statement

In accordance with Google Merchant Center transparency protocols, all contact points provided above are fully operational, actively monitored, and directly linked to our legally registered corporate entity. We do not utilize unverified third-party call centers or unmonitored mailboxes, ensuring a direct, secure, and authenticated channel of communication between our consumers and our executive team.