Shipping Policy

Shipping Policy

This Shipping Policy governs all products purchased and distributed via Nevav (www.nevav.shop), an e-commerce platform legally operated by BLUE HIPPO CAR WASH PTY LTD (ACN: 697 499 308). We are dedicated to providing a transparent, prompt, and predictable delivery ecosystem for our United States customer base.

1. Target Destination and Pricing Model

Our operational logistical model exclusively targets the United States (Domestic Market). To optimize checkout transparency and comply with Google Merchant Center's strict enforcement against hidden overheads, we proudly offer a single, unvarying delivery rate structure:

  • Standard Shipping Fee: $0.00 USD ( Free Shipping on all orders, nationwide, with no minimum purchase thresholds or membership requirements).

2. Complete Shipping Timeline Framework

Our overall timeline is split into two distinct operational segments: Order Handling Time and Transit Delivery Time.

Region Order Handling/Processing Time Transit/Shipping Delivery Time Total Estimated Delivery Window
United States (All States) 1 - 3 Business Days (Mon - Fri) 7 - 13 Business Days (Mon - Fri) 8 - 16 Business Days
  • Order Cut-Off Time: 5:00 PM (EST - Eastern Standard Time). Orders received past this milestone will commence processing on the subsequent operational business day.
  • Business Days: Processing and courier transport take place strictly Monday through Friday, excluding official federal holidays.

3. Tracking Architecture and Shipment Verification

Within 24 hours of your package being handed over to our primary domestic logistics partners (including USPS, FedEx, or UPS), a comprehensive shipment confirmation email will be dispatched to your registered address. This email will contain your designated tracking number and a direct hyperlink to the courier tracking interface. Please allow up to 48 hours for initial tracking scans to populate within the system.

4. Delivery Discrepancies: Address Alterations & Cancellations

  • Address Correction: It is the exclusive responsibility of the consumer to guarantee the absolute precision of the delivery information input at checkout. If you spot a typographical or logistical error in your address, please notify us within 2 hours of order placement at support@nevav.shop. Once an item enters the physical dispatch queue, no structural routing modifications can be executed.
  • Order Cancellation: Customers may request a full cancellation before an order is processed. Once an order is marked as processed or shipped (within the 1-3 business days window), it cannot be canceled mid-transit. The customer must instead follow the standard 30-day return process upon physical arrival.

5. Mitigating Force Majeure and Exceptional Logistical Delays

While Nevav tightly enforces fulfillment protocols to abide by our 8-16 business days total window, occasional delays stemming from severe weather anomalies, customs bottlenecks, or systemic carrier issues may materialize. If your package has not cleared delivery parameters within 20 business days from purchase, we mandate that you initiate communication with us at support@nevav.shop. Our team will initiate an escalating carrier investigation to locate your item or issue an immediate alternative solution.

6. Lost, Stolen, or Damaged Consignments
If tracking metadata indicates "Delivered" but the physical package is absent from your property, or if your package arrives physically broken or compromised, please contact our support desk immediately at +61 (485) 879-248 or support@nevav.shop within 48 hours. We will coordinate with the logistics vendor and handle replacements or compensation swiftly, keeping you fully protected.