Return & Refund Policy

Return & Refund Policy

At Nevav (operated by BLUE HIPPO CAR WASH PTY LTD, ACN: 697 499 308), consumer trust and regulatory compliance are our absolute priorities. We maintain a transparent, highly protective, and zero-friction return ecosystem. This policy applies in its entirety to all transactions within the United States.

1. 30-Day Risk-Free Return Guarantee

We provide our customers with a comprehensive 30-day return window. This signifies that you have exactly 30 calendar days from the official date of package delivery (as confirmed by the courier's tracking metadata) to submit an official request for a return.

2. Eligibility Criteria for Returns

To ensure a smooth return and full processing, items must meet basic standard conditions:

  • The merchandise must remain unused, unwashed, unaltered, and completely in the original state in which it arrived.
  • The product must be enclosed within its original product packaging, including all protective films, tags, inserts, manuals, and collateral accessories.
  • A valid proof of purchase must accompany the return request (such as your original Nevav digital order confirmation email or order number).

3. 100% Free Returns – No Hidden Costs

To optimize compliance with Google Merchant Center standards and eliminate customer friction, we offer completely free returns:

  • Return Shipping Cost: $0.00 USD. Nevav provides a pre-paid return shipping label for all authorized returns. The customer will never bear any logistical costs for returning an eligible item.
  • Restocking Fees: $0.00 USD. We absolutely do not charge restocking fees or administrative depreciation penalties under any circumstances.

4. Step-by-Step Return Implementation Process

  1. Initiation: Contact our support department via email at support@nevav.shop. State your name, order number (#NEVAV-XXXX), and provide a brief statement regarding the reason for the return. For damaged items, please append clear digital photographs.
  2. Label Issuance: Once our support agents verify the purchase timeline, a downloadable, pre-paid return shipping label will be sent to your email inbox within 24 business hours, along with detailed instructions on how to drop off the package at a local postal facility.
  3. Physical Return Dispatch: Print the provided pre-paid label, affix it securely to the package, and drop it off at the designated carrier location within 7 days of receiving the label.

5. Damaged, Defective, or Incorrect Items

Immediate Product Inspection Rule: We advise all consumers to thoroughly examine their items upon delivery. If an item is defective, structurally broken, or if you received the incorrect item entirely, reach out to us at support@nevav.shop or via phone at +61 (485) 879-248 within 48 hours. We will immediately expedite a pristine replacement or initiate a full priority refund.

6. Complete Refund Processing Timeline

Once your returned package is delivered to our receiving warehouse, our inspection team will review the condition of the items within 2 business days. Following authorization, your refund will be executed immediately.

  • Processing Timeline: We commit to completing the operational financial refund within a maximum timeline of 10 business days from the moment the returned item passes warehouse inspection.
  • Refund Method: Funds will be automatically credited back to your original payment method (Visa, Mastercard, Amex, Discover, Apple Pay, or Google Pay). Please note that financial institutions may require an additional 2-5 business days to post the credit to your statement.

7. Return and Business Contacts

For any clarifying questions concerning our return workflow, please reach out to our primary business address or support channels:

  • Entity: BLUE HIPPO CAR WASH PTY LTD
  • Address: 166 Rowan St, WANGARATTA, VIC, 3677, Australia
  • Email: support@nevav.shop
  • Phone: +61 (485) 879-248